Help

FAQ's

How long will delivery take?

  • Standard delivery for Australia: 1-5 business days for metro addresses, 3-7 for country.
  • Express Delivery will be delivered the next day, as long as the order is placed before 11:00 a.m. 
  • International deliveries usually take between 3-10 business days.
  • Delivery may take longer at peak periods.

How much does shipping cost? 

  • Standard delivery within Australia is free.
  • Express delivery to Australia is A$12.
  • International delivery is a flat A$25 with no express option. 

Where is my order?

Please check your inbox to track your order and for status updates. 

Will I have to sign for my parcel?

No, you will not need to sign for your parcel unless it is a large order. Certain large orders may require a signature, so it may be advisable to have these sent to a business address.

What will happen to my order if I am not home when it is delivered?

If you are not at home, the parcel will be left at in a suitable location at your home. If no suitable location exists, then the parcel will be taken to your local Post Office and a card will be placed in your letter box.

Where will my items be shipped from?

Sydney.

Will you deliver to my work address?

Sure - if your nominated delivery address is your workplace, please ensure you add the business name.

Can you deliver to a P.O Box?

Yes. 

What if my order is damaged?

If an item is damaged, please complete the return request form within 7 days of delivery. To do this, click "My Account" at the top of any page, then sign in or create an account. Next, click on "Completed Orders" and follow the prompts. Please then send the item(s) back to us within 30 days of delivery.

What if I was sent the wrong item(s)?

If you were sent the wrong item or items, please complete the return request form within 7 days of delivery. To do this, click "My Account" at the top of any page, then sign in or create an account. Next, click on "Completed Orders" and follow the prompts. Please then send the item(s) back to us with 30 days of delivery.

Can I pick up my item from Green Thread in person?

Sorry, no. Maybe some time in the future we will offer this.

Is there someone that I can call if I am still stuck?

Yes. If you are still having problems, please call 1300 850595 and we will happily try to help.

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UNDERWEAR SIZE CHART

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SHIPPING AND RETURNS

We have a very simple policy - free shipping within Australia and absolutely no quibble returns. Prices shown include GST and free standard delivery.

Shipping within Australia

Standard delivery

  • We use AusPost for our delivery. Most orders will reach you within 3 - 5 days.
  • Some rural areas may take a little longer and please allow extra time at peak periods.
  • Upon placing your order you will recieve status updates of your delivery and a tracking ID with a link to AusPost if you require further detail about your delivery. 
  • If you place a large order, you may be required to sign for your package. We recommend having the package delivered to a location where someone will be available to sign for it, such as a business address.

Express delivery

  • Next business day delivery is available via Express Post for orders placed before 11 am.  
  • Express Post costs A$12.00.  
  • This service is only available in certain Metropolitan areas within Australia.  
  • To check if your post code is covered by the Express Post service please click here and follow the link to the Express Post delivery postcodes.

Shipping outside Australia 

  • All international deliveries will incur a fee of A$25.  
  • Delivery times will vary, but should be around 5 -10 days.

Returns

Returns could not be easier. 
If for any reason you're not happy with your purchase, we will gladly replace it, refund it, or give you store credit (your choice). Simply complete a return request form within 7 days of delivery, then send the item(s) back to us within 30 days of delivery. To do this, click on "My Account" at the top of any page and look for "Completed Orders". 

T's & C's

Welcome to the Green Thread website (the "Site"). The Green Thread Clothing Company Pty Ltd (“Green Thread”) provides its services to you subject to the following conditions. Before you may use the Site, you must read and accept all of the terms and conditions in, and linked to, this Terms of Service ("TOS") and the linked Privacy Policy. We strongly recommend that, as you read this TOS, you also access and read the linked information, since it is incorporated into and hereby made part of this TOS. This TOS is effective upon acceptance. Use of any functionality of the Site constitutes acceptance of this TOS. If this TOS conflicts with any other documents, the TOS will control for the purposes of usage of the Site. If you do not agree to be bound by this TOS and the Privacy Policy, you may not use the Site in any way.

DESCRIPTION OF SERVICES.
In the Site, Green Thread provides users with access to sales of items online (the "Service"). You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site.

LICENSE AND SITE ACCESS.
Green Thread grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Green Thread's sole discretion) an unreasonable or disproportionately large load on Green Thread's infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by Green Thread to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by Green Thread.

DISCLAIMER OF WARRANTY.
All contet, products and services on the site, or obtained from a website to which the site is linked (a "linked site") are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

Green Thread does not endorse and is not responsibe for (a) the accuracy or reliability of any opionin, advice or statement made through the site by any party other than Green Thread, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site. 

Other than as required under applicable consumer protection law, under no circumstances will Green Thread be liable for any loss or damage cuased by a user's reliance on information obtained through the site or a linked site, or users's reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advide or other content available through this side, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service or other content. 

LIMITATION OF LIABILITY.
You expressly understand and agree that Green Thread and its susidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indired, incidental, special, consequential or exemplary damages, includding, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Green Thread has been advised of the possibility of such damages), resulting from use of the site, content or any related services. 

INDEMNITY.
You agree to indemnify and hold Green Thread (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, or arising out of or related to your breach of this TOS, or your violation of any law or the rights of a third party.

ELECTRONIC COMMUNICATION.
When you use the Site or send emails to Green Thread, you are communicating with Green Thread electronically. You consent to receive communications electronically from Green Thread and its Site Affiliates (as defined in the Privacy Policy). Green Thread will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.

LINKS.
The Site or third parties may provide links to other World Wide Web sites or resources. Because Green Thread has no control over such sites and resources, you acknowledge and agree that Green Thread is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Green Thread shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

ACCESS TO PASSWORD PROTECTED/SECURE AREAS.
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

MODIFICATION AND NOTIFICATION OF CHANGES.
Green Thread reserves the right to make changes to the Site, related policies and agreements, this TOS and the Privacy Policy at any time.

TRADEMARKS.
The trademarks, logos and service marks ("Marks") displayed on the Site are the property of Green Thread and other parties. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Green Thread or such third party which may own the Marks. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

SURVIVAL OF TERMS AFTER AGREEMENT ENDS.
Notwithstanding any other provisions of this TOS, or any general legal principles to the contrary, any provision of this TOS that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this TOS.

GENERAL.
If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Green Thread may offer special promotional offers which may or may not apply to your Green Thread account. You agree to be bound by any additional terms and conditions for these special offers. Headings are for reference purposes only and do not limit the scope or extent of such section. This TOS and the relationship between you and Green Thread will be governed by the laws of the Australia without regard to its conflict of law provisions. You and Green Thread agree to submit to the personal jurisdiction of the federal and state courts located Sydney, Australia with respect to any legal proceedings that may arise in connection with this TOS. The failure of Green Thread to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Green Thread does not guarantee it will take action against all breaches of this TOS. Except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this TOS. This TOS constitutes the entire agreement between you and Green Thread and governs your use of the Site, superseding any prior agreements between you and Green Thread with respect to the Site.